FAQ

How can I join the casualteestore.com Rewards Program?

You can join the casualteestore.com Rewards Program by signing up online at casualteestore.com, or by visiting a casualteestore.com company retail store. Participants must meet the minimum age requirement to join the program. The program is only available to eligible domestic customers.

How can I tell what size I am? / What size should I buy?

While we can’t guarantee any fit for an online order, a great start would be to reference the size guide provided on our website at casualteestore.com. You can also contact our online customer service team for further fit suggestions.

How do I check my Gift Card balance?

To check your Gift Card balance, please visit the Gift Card Balance page at casualteestore.com and enter your gift card number and PIN to check your balance. Additional Information – Gift Card balances can’t be redeemed or exchanged for cash, except where required by law.

How do I find a casualteestore.com retail store near me?

Head over to the store locator at casualteestore.com to see a list of our retail locations and be sure to check back periodically as we continue to open new retail locations. Better yet, sign up for our newsletter to get the latest casualteestore.com news and store openings!

How do I purchase a Gift Card?

E-Gift Cards can be purchased online at casualteestore.com, and sent instantly to friends or family. Physical Gift Cards are available exclusively at casualteestore.com retail stores. Find a store near you by visiting our store locator at casualteestore.com. Both options are only available domestically and can be loaded with standard eligible amounts.

I made a purchase, but my TM Rewards points are MIA!

We love points as much as you do. If you’ve placed an order or made a return recently, your hard-earned rewards may be delayed due to website updates. Sit tight—they should appear within a standard processing period.

I need to return something I bought earlier. Help!

No problem! If your order was placed within the valid return window, use the link at casualteestore.com to grab your return shipping label. For other orders, just head over to the returns page at casualteestore.com to start your return.

My old password isn’t working. What gives?

No, it’s not you—it’s us (sort of). With the launch of our new site, you’ll need to set a brand-new password to log into your TM Rewards account. You should’ve received an email with reset instructions. Can’t find it? Check your spam folder—or just go ahead and reset your password the usual way by going to the account page at casualteestore.com and using the password recovery option.

What is your holiday return policy?

For items purchased during the designated holiday shopping period, we will be happy to offer returns and exchanges through the extended holiday return window. For items purchased outside this period, we will revert to our standard return policy.

Where are all my past orders and returns hiding?

We promise they didn’t vanish into the void. Orders and returns from the recent period may take a little longer to show up while we settle into our new digital digs. Give it a standard processing time and your history should be back where it belongs.

Why is my order late?

Although we aim to ship orders quickly, your order may be late for the following reasons: Your order was placed during a sale or promotion. Your order was placed during a busy seasonal period. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.

Why won’t my gift card apply in my cart online?

If your gift card has a specific starting number sequence you don’t need to enter a pin at checkout online. Enter your gift card number in the gift code box and click apply to redeem. If you’re still having issues with redeeming your casualteestore.com gift card online, please contact our customer service team for assistance.